LifeStance Therapists & Psychiatrists Snellville

“The psychiatry practitioner I saw was ok. She mostly listened to my concerns, and was supportive and pleasant, however she got a little gossipy. She was fine to see in a pinch but I have scheduled elsewhere for further care. My main issue is the billing department. My insurance was not verified until AFTER my appointment and I was not informed of this until 3 days after my appointment that I would be responsible for the full price. I then asked how much a follow up visit would cost and was told there was no way to know until after my appointment. Not acceptable. Self pay patients need to know so we can budget if necessary. I called three other psychiatry practices and all of them were able to give me their self-pay rates for initial consultations and follow up visits immediately. All were also more reasonable than this practice. I have spoken with three separate people about my concerns, I keep getting told somebody will be calling me back to discuss, however, I have never received a call back. I have made appointments with another practice that is more straight forward and not as scammy with their prices, billing and benefit verification process.”

“Worst experience I have ever had with a medical office. Called to set up an appointment to get a diagnosis I had previously received elsewhere. Was hoping to get back on medication. They set a virtual health appointment for me. The appointment immediately was not to my liking as the medical professional appeared with a beach background on zoom for a psychological evaluation. Not a huge deal but seemed unprofessional. She asked me why I was there, I explained, and she told me that evaluation needed to be done in person. No problem, set up an appointment in person a few weeks out and that was it. Then a few days later I received a claim through insurance charging me $435.55 for two separate claims about psychological evaluations lasting over 45 minutes. All we did was schedule an appointment and it took a few minutes total. I called the billing department to dispute and they said they would evaluate. 6 days later I had not heard anything and called my insurance to dispute there. The agent then called Life Stance to try and get this resolved. We were told I needed to wait 10 days from first bringing up dispute. It had only been 6. A little over 2 weeks later (because unfortunately my job isn’t to constantly dispute false medical claims) I called and the rep in the billing department said nothing had happened in the notes on her end, she would work on it, and I was told to give them one business day. A few days later I called and the gentleman reviewed the notes and said he needed to talk to a supervisor and would call me back. I knew he wouldn’t call me back. He did not call me back. I called 4 days later and was told the issue was moved to the “front office” (which sounds completely made up) and I was told this takes 24-48 hour turn around. I told the gentlemen I’ve been dealing with this for over a month. He kept repeating 24-48 hours so I let it go. Had to leave country for family emergency so couldn’t call until today, two weeks later. I was told they are still waiting and I should hear back soon. I asked the woman if she could confirm that they are actually going to make a determination or if they are purposely giving me the run around until I give up. She did not answer this question and just repeated they are reviewing it. It’s now been 6 weeks of dealing with a bill of $435.55 which was literally just for me to schedule an appointment. They refuse to make a determination. I’m going through my health insurance which is also frustrating. I actually just got off the phone with my health insurance (as I was typing this while on hold). My health insurance told me they called Life Stance and Life Stance stated I had called today (I did) and they coded my dispute wrong so now they need 10 more days! I’ve called 6 times and in the previous five times this wasn’t determined? Or perhaps they are just are continuing to make stuff up so this can eventually go to collections. Absolute incompetence from folks who made up two medical claims. To be continued…”

“I think the world of my therapist at LifeStance Health. She is kind, helpful, thoughtful, and an excellent communicator. I’d give her a 10 out of 10! I make a point of scheduling all my appointments through her because nobody EVER answers the office’s main number. Not for scheduling, not for talking to clinical staff, not for leaving messages for my therapist. It is very difficult to take this company seriously when nobody answers the phone and the phone system puts you on hold forever (or until you hang up). I would give the phone system and questionable office protocol for answering phone calls a minus-4 on a scale of 1 to 10. They do have their ways of billing you in advance for your co-payment and making sure they get paid though!”

“I have the BEST doctor EVER! Dr. Feng makes you feel very comfortable. She listens to you, and when your finished with your appointment, you feel so much better. Dr. Feng gives you hope. She is very thorough, nice, sweet, and professional. I actually look forward to our sessions. I would definitely recommend Dr. Feng.”